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System for Service Level Agreement Management
Drozd, Radek ; Burgetová, Ivana (referee) ; Rychlý, Marek (advisor)
This thesis explores the topic of service level agreements management according to IT Infrastructure Library as a structured document. First of all ITIL in general is briefly described, analysis and a structure of SLA is then defined. This is a base for conceptual model definition. Later design and implementation of a web service and a client web application are presented. Both applications will be used as a tool in the course being held by our faculty.
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Application of Management Control System in a Shared Services Centre
Šteinhüblová, Katarína ; Lovász, Karol (referee) ; Žižlavský, Ondřej (advisor)
The master thesis deals with the status of management control system in shared services center of analyzed company in cooperation with controlling department of the local branch office in Slovakia. Theoretical part of the theses focuses on the theoretical basis for the analytical part, concerning the theory of controlling, centers of shared services in general and the transfer of controlling activities to them. The analytical part includes the analysis of current state of the controlling activities transfer and the cooperation between local controllers and controllers in shared services center. In the final part of the thesis are proposed recommendations and suggestions for possible improvements of management control system as a subsystem of management in the company.
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Information System Selection
Hanyk, Tomáš ; Reiff, Vladimír (referee) ; Koch, Miloš (advisor)
This diploma thesis deals with the selection of an appropriate information system which should help to make the company processes more effective. It should also save time and enable faster adaptation to new changes in the company PORTABELL. The first part describes the essential theory to get the reader acquainted with the issues, the second part is dedicated to the analysis of corporate environment and its trouble spots. The last part deals with the selection of the information system. The information system is chosen based on the predetermined criteria and requirements.
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Application of Management Control System in a Shared Services Centre
Šteinhüblová, Katarína ; Lovász, Karol (referee) ; Žižlavský, Ondřej (advisor)
The master thesis deals with the status of management control system in shared services center of analyzed company in cooperation with controlling department of the local branch office in Slovakia. Theoretical part of the theses focuses on the theoretical basis for the analytical part, concerning the theory of controlling, centers of shared services in general and the transfer of controlling activities to them. The analytical part includes the analysis of current state of the controlling activities transfer and the cooperation between local controllers and controllers in shared services center. In the final part of the thesis are proposed recommendations and suggestions for possible improvements of management control system as a subsystem of management in the company.
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Information System Selection
Hanyk, Tomáš ; Reiff, Vladimír (referee) ; Koch, Miloš (advisor)
This diploma thesis deals with the selection of an appropriate information system which should help to make the company processes more effective. It should also save time and enable faster adaptation to new changes in the company PORTABELL. The first part describes the essential theory to get the reader acquainted with the issues, the second part is dedicated to the analysis of corporate environment and its trouble spots. The last part deals with the selection of the information system. The information system is chosen based on the predetermined criteria and requirements.
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System for Service Level Agreement Management
Drozd, Radek ; Burgetová, Ivana (referee) ; Rychlý, Marek (advisor)
This thesis explores the topic of service level agreements management according to IT Infrastructure Library as a structured document. First of all ITIL in general is briefly described, analysis and a structure of SLA is then defined. This is a base for conceptual model definition. Later design and implementation of a web service and a client web application are presented. Both applications will be used as a tool in the course being held by our faculty.
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Transfer pricing in specific agreements for MNE´s financial management
Brabenec, Tomáš ; Marek, Petr (advisor) ; Krabec, Tomáš (referee) ; Kiesewetter, Zbyněk (referee)
My research concluded by the dissertation thesis focused on transfer pricing in financial management. The aim of this paper was to analyze the use of contracts for cost-sharing, contracts for contributing to the cost and service level agreements in a group of related persons of multinational companies. The work is divided into three logical parts. The first part of my dissertation analyzed the available scientific work and literature. A number of publications deals with the issue but only marginally. I thus drew upon mainly legal texts. I assumed the potential for practical use based on my finding that about 72 % of companies doing business in research and development operate in clusters of related persons. The second part of the paper deals with contracts for cost-sharing and cost contribution agreements. The basic problem of both agreements is reasonable estimation of the expected benefits. I suggested a procedure for estimation of benefit sharing among participants and also what indicators to use for measuring. Then I defined the share of costs. I suggested a definition of K.O. criteria for other than the U.S. legislation for incorrectly estimated shares. In this theoretical treatise on the weighted cost of capital I have found that companies that are not part of a group of related persons have a lower WACC. I pointed to the significant impact of agreements on avoidance of double taxation. As an alternative to the above contracts in the Czech Republic I presented a contract of association under the Civil Code. The third part of this work is dedicated to the Service Level Agreement. I conclude that it is necessary in certain ways to measure benefits, as it is a very important factor for the recipient of services. The benefits, however, cannot be measured directly, but through auxiliary variables, when the determining will always be influenced by the applied accounting standards. The second examined aspect was the allocation of costs to the service provider. Here, I conclude that there is no universally correct way. However, essential for these costs are only the actual relevant costs incurred in connection with the provision of intangible assets. Lastly, I focused on the usual profit margin surcharge over the cost provider of intangible assets. I conclude that when setting profit margins in accordance with the arm's length principle one should build on the level of normal returns on the invested assets of the provider.
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Evaluating of SLA in HP Quality Center
Doubrava, Jan ; Pour, Jan (advisor) ; Vacek, Martin (referee)
The objective of this thesis is to propose and describe the database, which enables to measure compliance of Service Level Agreement suppliers of software applications that work with HP Quality Center. The work describes specific solution used in project to implement a new core business system, describes requirements for functionality and use of result the solution. Briefly described is also HP Quality Center, the testing tool, from which are taken the input data and what possibility offers for monitoring the SLA. The proposed database allows calculation of the time which is actually spent by suppliers on solving the errors and comparison of calculated time with the defined SLA. It will also describe how to import data into the database and the basic reports, which are usable after implementation of the proposed solution.
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